Parking: We provide a secured, heated underground parking for an additional $5 per day. Please come to the front desk to check-in and to get access to the underground parking. There is a 15 min loading zone on the side of the hotel on Caribou St. right out side of the Maple Leaf Restaurant. Click here to find public parking around the hotel.
Other Services: There is an ATM and currency exchange in the lobby. For guests we have a microwave, an ice-machine and beverage-vending machine on the 3rd floor of the hotel. Irons and ironing boards are available on demand. We can also put a microwave in the room for an additional $5 per day, quantities are limited.
Sorry we don’t allow pets: Please visit www.petscanstay.com to find a hotel that accepts your beloved four-legged friends. Alternatively you can drop your pet off at Veronica’s overnight boarding here in Banff.
Reservation policies: We ask for a credit card to guarantee the reservation. We will take a preauthorization of up to the first 2 nights of your stay. This is to ensure the credit card is valid, not maxed out and not stolen. The actual charge will be upon arrival at the hotel. Alternatively, you can choose to pay cash, foreign exchange or debit. Please be advised that should your credit card be declined we will not guarantee your reservation! Please provide us with detailed contact information just in case we need to get hold of you. You can cancel the room at no cost before 4PM two days before arrival. For No-Shows and late cancellations we will charge up to the first two nights of your stay plus tax.
Alternative payment options: Should you not own a credit card we will accept an up to two night room and tax prepayment via Pay Pal, E-mail Money Transfer (should you have a Canadian account) or via cheque (as long as we receive the cheque 2 weeks before check-in) in order to guarantee the reservation. To arrange alternative payment options please contact Torsten via email or phone.
Looking to pay a room for a family member or friend? In order to pay for another person with a credit card please fill in the credit card authorization form and fax it to us with a copy of the front and back of the credit card and your government ID (Passport, Driver’s License, Identity Card) to +1-403-985-3735.